Training- FAQ’s

Looking for something specific? We’ve compiled answers to some of our most frequently asked questions. Maybe you’ll find what you need right here. If you still have a question, please feel to contact us at (800) 573-0106.

Where is your training facility located?

We are location in the Mid-Wilshire/Koreatown Area of Los Angeles

American First Responder
2975 Wilshire Blvd Suite L
Los Angeles, CA 90010

(800) 573-0106

But our office is also wherever you are!  We bring the classroom to your place of business, school, home, worship, or other group location…all at no additional cost to you!  Please see our Onsite training for more information

Can I enroll in a CPR class on the same day the class will be taught?

A:  No problem; as long as the class is still open, you can enroll and pay at the time of the course. If you have any questions, please contact us at (800) 573-016 or email us or compete a contact form

What do I need to complete before class?

Nothing!  Just arrive to class 10 minutes early, and wear comfortable clothes.  We will provide everything else you need to get certified, including refreshments!

What is your Cancellation or Refund policy or what if I need to reschedule?

Our reschedule / cancelation policies are as follows:

  • Reschedules will only be allowed in extreme emergencies with proper documentation of the emergency and must be pre-approved by the Training Facility Director.
  • Reschedules that are approved by the Training Facility Director must take place within 60 days of the original class or the class fee shall be considered forfeited.
  • Once a class is scheduled and confirmed REFUNDS WILL NOT BE GIVEN FOR ANY REASON and all registration fees collected shall be considered fully earned by the company for reserving the student’s seat in the class.
  • Students that do not show for their scheduled class, or who show up after the scheduled start time of the class will not be allowed to attend the class and will not be entitled to receive a refund of the class registration fees paid. The class registration fee shall be forfeited and a new class registration fee will have to be paid to reschedule the class.
Is your training agency officially certified?

Yes we are authorized to provide course, and Heartsaver courses through the American Heart Association (AHA).  All of our instructors maintain a current Instructor Card through the AHA.

Do you hold classes at businesses, schools, churches, and homes?

Of course!  In fact, that is our specialty!  We will travel to your workplace for as few as three people. Prices are substantially less (per person) for larger groups of 10 or more. We are happy to customize the training to you needs. Please see our Onsite training for more information

Why does registration require an e-mail address? What if I don’t have one?

Your email address is the primary method used to send you your receipt of payment and confirm your registration. You are required to provide an e-mail address to register. If you don’t have an e-mail address, or if you don’t want to provide your e-mail address, contact American First Responder for a different registration method. American First Responder will not sell, rent, or lease your personally identifiable information to others.

What is your Rules of Operation and Conduct Policy?

A student may be dismissed or barred from the class for tardiness; intoxication; consumption of controlled substances on the premises; rudeness; vulgar or disruptive behavior; carry firearms or smoking in the classroom; or for inattentiveness such as sleeping, reading materials not contained in the course instruction, etc. during the class.

Do you teach CPR for health care providers?

Yes – we teach BLS for Healthcare Providers through the American Heart Association as well as Heartsaver CPR AED & First Aid courses. We will soon be offering ACLS, and PALS

What does”BLS” mean?

Basic Life Support.

What is an AED?

AED stands for Automated External Defibrillator.

How long will my certification card be valid?

Certification cards for all of the classes we teach are valid for two years from the issue (class) date.

Do you have refresher courses?

All our courses can be taken by both first time CPR students and those with previous training. Our classes are performance based – you will move through the skills at your own pace.

Are your classes’ official American Heart Association® courses?

We are authorized to provide BLS and Heartsaver courses through the American Heart Association (AHA).  Each of our instructors maintain a current Instructor Card through the AHA.

I’ve seen online courses in CPR that are more convenient for me. What are the advantages of taking a course in a classroom?

While online courses may provide the same basic concepts as an in-class course, CPR (cardiopulmonary resuscitation) is a motor skill, not a cognitive skill that requires practice and repetition in order to learn effective techniques. Also, many employers will not accept online-only training. With American First Responder Safety, LLC, a majority of your class time is spent practicing on mannequins or participating in real life scenarios.  Our instructors are there to help you with technique, answer any questions you might have, and most importantly, customize the class to fit your unique needs.

What type of CPR training is right for me?

BLS for Healthcare Providers is the class required for most doctors, physician assistants, nurses, nursing assistants, medical assistants, dentists, dental hygienists, fire fighters, emergency medical technicians and respiratory therapists (as well as students in medical-related professions).

Heartsaver® classes are designed for people who need CPR training outside the health care setting. These include teachers, trainers, plumbers, electricians and child care professionals.

Family and Friends classes are for moms, dads, foster parents, people getting ready to adopt, babysitters, nannies, boy scouts, girl scouts and others.

Will I get hands-on experience during the class?

Yes. Every student will have the opportunity to practice CPR on a realistic manikin in a stress-free environment. We will help you perform CPR and treat cardiac patients the right way and make sure you leave feeling comfortable that you can perform in an emergency. We are not drill instructors.

Do I need to buy a book prior to class?

Most classes require students to have a Student Manual prior to class. If you cannot get one from your place of work, you can purchase a book on our website when registering for class.

Is the Forklift Training valid in the USA?

Our Forklift Certification training is valid throughout the USA and Canada or any other country that uses OSHA to govern safety training. The Forklift Certification meets all the OSHA requirements for the Powered Industrial Truck (Forklift). The Forklift Certification needs to be renewed every 3 years. If an employee is involved in a Forklift accident the employee MUST complete a refresher course of the training.

For how long the Forklift Certification is valid?

Yes! Our forklift certification online training is OSHA compliant and is valid for 3 years. Some companies are offering a Forklift Certification for 1 year and they charge less money. That’s illegal! By law the Forklift Certification is valid for 3 years, so our Forklift Certification training is valid for 3 years.

I would like to learn to operate a Forklift, where can I go?

If you live in the greater Los Angeles area you can attend one of our beginner forklift operator courses at our Training facility. If you don’t live nearby, below are some other places where you can learn how to drive a forklift. Vocational school/training Forklift dealers Trucking schools Equipment rentals

Should my employer be responsible to give me the Forklift License?

Yes. The responsibility of the employer is to provide a safe environment for their employees. Therefore, the employer should provide you with this training. Unfortunately, because of the condition of the economy, many companies are not providing training to their employees in order to cut expenses.

What is the Wallet Card?

One of the most important documents for you to show to your employer or future employer is the wallet card with your name on it. By carrying your wallet card, you are showing to your employer or future employer that you completed the forklift certification training and that you are meeting OSHA regulations. Also, the training includes several documents and forms you need to print and present to your employer or future employer.

I already have experience operating a Forklift, where can I obtain my Forklift License?

If you have some experience driving a forklift you don’t need to go to a classroom to complete the certification; everything is completed online. Forklift Academy provides all the training that OSHA requires for you to be in compliance with the law. The training is an easy to follow step-by-step process, and at the end you will be prompted to take the test online. Once completed we will send you the wallet card with your name on it. The wallet card is valid for 3 years. Remember that your employer or future employer is responsible for testing your capabilities and verifying your experience operating a forklift. In the training you will access a document designed to be completed by the employer. If you are not currently working, you will take this document with you when you get a job. Let your employer know you desire to have a forklift certification and become a licensed forklift operator. If you are brand new to operating a forklift and you live in the greater LA area, you might consider attending our beginners class.

What is included on the Forklift Certification?

The forklift certification that American First Responder offers, includes not only a test but several other components. The certification includes a power point presentation, permit to operate documentation, safety operating rules, inspection sheet, a movie and the test.

I do have a bad driving record. Can I still obtain my Forklift License?

There is no restriction to obtaining your forklift certification while having a bad driving record. The forklift certification is an overall regulatory safety training for operating a forklift.

How long it will take to get my Forklift License?

After you complete the training, it will take approximately 3 to 4 business days for you to receive the wallet card. If you need your certification sooner you will have the option to print your own certificate of achievement. The wallet card is OSHA compliant, and is valid for 3 years.

What types of Forklift, are included with certification?

The Following Are Vehicles That Are Covered By The Standard:

High lift trucks

Counterbalanced trucks

Cantilevered trucks

Rider trucks

Forklift trucks

High lift platform trucks

Low lift trucks

Low lift platform trucks

Motorized hand trucks

Pallet trucks

Narrow aisle rider trucks

Straddle trucks

Reach rider trucks

Single side loader rider trucks

High lift order picker rider trucks

Motorized hand/rider trucks

Rough terrain truck

This Certification MEETS OSHA regulations and is recognized in the USA and Canada.

Why implement a forklift certification program?

Forklift Certification Program OSHA standard 29 CFR 1910.178 requires employers to establish and implement a forklift training and certification program. Failure to provide adequate training and certification as required by OSHA regulations can result in fines up to $7,000/employee. Not only is that a hefty fine, but having safe, trained forklift operators can reduce the risk of injurires to employees and pedestrians as well as reduce the risk of property damage.

Does the Forklift Certification meets OSHA requirements?

Yes, the Training meets OSHA and Cal-OSHA requirements and can be use by any type of company in the industry.

What is OSHA’s Bloodborne Pathogen Standards?

OSHA’s Bloodborne Pathogens is a federal OSHA standard (29 CFR 1910.1030) that prescribes safeguards to protect workers against the health hazards from exposure to blood and other potentially infectious materials, and to reduce their risk from this exposure.

Who needs to take Bloodborne Pathogen Training?

All employees who could be “reasonably anticipated” to face contact with blood or other potentially infectious materials (OPIM) as the result of performing their assigned job duties.

Who typically is required to take Bloodborne Pathogen Training?

Physicians, Nurses, Medical Students, Healthcare Workers, Paramedics, Firemen, Policemen, Emergency Responders, Teachers, School Staff, Tatoo Artists, Cleaning/Janitorial Staff, etc.

Does your course meet the OSHA Bloodborne Pathogen Training requirements?

Yes our course meets and exceeds the requirements for OSHA’s Bloodborne Pathogens training established by OSHA standard (29 CFR 1910.1030).

Must I pre-register for a Defensive Driving Course?

Yes. Pre-registration is required for all courses and certificates of completion are given only after the course fees have been paid.

Does the Defensive Driving Course involve behind the wheel instruction?

No. The course is four hours of classroom instruction and focuses on collision prevention, driving confidence, awareness of hazards and improving driving ability.

Am I eligible to take the Online Defensive Driving Course?

It is your responsibility to make sure the online course will be accepted by the agency referring you to take a Defensive Driving course. No refunds will be issued once you have registered for the online course, so it is important to make sure you are taking the correct course beforehand.

When will I receive my certificate of completion?

You will receive your completion certificate as soon as the class in over.

What is the difference between Driver Improvement and Defensive Driving? 

There is no difference. Driver Improvement and Defensive Driving are interchangeable terms.

Why would I take a Defensive Driving/ Driver Improvement Course? 

Driver Improvement courses may be court ordered, taken for point’s reduction, driver’s license reinstatement, insurance premium reduction, or personal education.


If members of my household complete a Driver Improvement course how can we qualify for a reduction in insurance premiums? 

Check with your insurance company to see if you or your family members are eligible for the reduction.

What if I lose my Certificate of Completion? 

You must contact the American First Responder and request a replacement. Driver Improvement records are only retained for three years. A fee up to $25.00 may be charged for the replacement certificate. If it has been longer than three years, you must retake the course.


How do I know the school has been certified? 

American First Responder is Authorized Training Center of The National Safety Council. The list of certified Training Center can be found on the NSC Website.

Is this program mandatory?

Yes, depending upon the age of the motorist, state Department of Motor Vehicles has required that motorists must complete the Operator Retraining Program if they have received too many moving violations.

How long does the course take, what is it like, and what does it cost?

In cooperation with the Department of Motor Vehicles (DMV), American First Responder will present its course in one four-hour or 6 to 8 hour session. See the course schedule page for specific course need.
The program focuses on the principles of motor vehicle operation with an emphasis on the need to practice safe, responsible driving behavior at all times.

What if I feel I was not responsible for a violation reported on my driver record?

You will need to contact your state DMV in order to address the violations on your record. See your state’s DMV Website.

How will I know if I am required to complete this course?

If completion of the course becomes required, a notification letter will be mailed to you from the state DMV.

When must I register and complete this course?

According to the some state DMV’s, you must complete this course within 60 days from the date of issue of your notification letter from your state DMV. Because classes fill quickly, it is recommended that you register for the class as soon as possible; however, the course must be completed at least two (2) weeks prior to the suspension date in order to accommodate processing time.

What will happen if I do not complete the course within the required time frame?

Your operator license (or right to operate a motor vehicle) will be suspended until you have satisfactorily completed the course. The DMV will also require that you pay an extra fee to restore your license, once the course has been completed.

May I bring my children with me to class?

No. Only students with special needs may attend class with a family member or friend who is of legal driving age. No one will be admitted with children.

How can I register for this course?

Students may register either online (see course schedule page) or may call into American First Responder at (800) 573-0106. When you call in, we will provide choices for where and when our classes are offered, and assist you with registering for a class.

What do I need to bring to class with me?

Students will need to bring a photo id, such as their driver’s license, work ID, school ID etc, printed confirmation notice from email if registered online, and a pen or a pencil.

What if I have special needs such as physical, language, etc.?

Drivers requiring special assistance are welcome to bring along a friend or family member to provide support during the class. Please notify American First Responder of your intentions so we can plan for your comfort.
Please note: The support person must be of legal driving age.

Will there be a test at the end of the course?

Yes. To comply with the Department of Motor Vehicle regulations for the Operator Retraining Program, NSC has included a 20-question test in its curriculum. Motorists must complete the test with a score of 70% or better to successfully pass the course. In addition, immediately following the test, students will be asked to complete an evaluation form for the DMV as well.

How long does it take after the course completion for the DMV to update my driver record?

Per the DMV, National Safety Council must send your completion information via electronic transmittal. The DMV then updates your driver record. This process can take anywhere from 7-10 business days following course completion. This is why it is recommended that all courses be completed at least 2 weeks before the intended suspension dates.



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